RitaStephens Jewelry
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FAQ & Return Policy

Return Policy
100% satisfaction guarantee
Return for any reason within 30 days to receive a full refund.
Your Satisfaction is important to us!
If you are unsatisfied with your purchase, for any reason, you may return the item for a FULL REFUND within 30 days of purchase.

***Please Note: All customized/engraved items are ineligible for return/refund.*** 

Returns may be sent to the following address:
2 West 46th Street
Suite 502
New York, NY. 10036
Please include copy of invoice.

Shipping
We offer Free Shipping for US orders. Orders are shipped within 1-3 business days of receiving payment.

Most orders are processed and shipped within one to three business days of receiving the payment. We will contact the buyer for any order that cannot be shipped within this time frame. We ship US Postal Service, FedEx - whichever method is most suitable for us depending on location and other factors. We ship within USA, Canada and worldwide. International shipment is only to PayPal Verified accounts. We are not responsible for customs duties.
Free shipping when offered is for USA only. We also do combined free shipping for multiple orders. Insurance is included for US orders.

Payments
We accept all major credit cards processed through PayPal.  International buyers are responsible for customs duty.

Business Hours
Monday to Friday 9AM – 4PM ET

Contact
Address: 2 West 46th Street Suite 502 New York, NY. 10036
Phone Number: 212-730-1310
Email: contact@ritastephens.com