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FAQ & Return Policy

Return Policy

Your Satisfaction is important to us!
100% satisfaction guarantee
You may return the item, unused, undamaged, and in original condition with all original contents and packaging within 30 days of purchase to receive a full refund.

***Please Note: All customized/engraved items are ineligible for return/refund.*** 

Returns may be sent to the following address:

Ritastephens LLC
2 West 46th Street
Suite 502
New York, NY, 10036
Please include copy of invoice.

We offer Free Shipping for US orders.

Orders are shipped within 1-3 business days of receiving payment.

Most orders are processed and shipped within one to three business days of receiving the payment. We will contact the buyer for any order that cannot be shipped within this time frame. We ship US Postal Service, FedEx - whichever method is most suitable for us depending on location and other factors. We ship within USA, Canada and worldwide.

International shipment is only to PayPal Verified accounts.
***We are not responsible for customs duties or taxes that are levied from the
customer in order to receive any packages.

Free shipping when offered is for USA only. We also do combined free shipping for multiple orders. Insurance is included for US orders.

We accept all major credit cards processed through PayPal.  International buyers are responsible for customs duty.

Business Hours
Monday to Friday 9AM – 4PM ET

Address: 2 West 46th Street Suite 502 New York, NY. 10036
Phone Number: 212-730-8585